Terms & Conditions
Whilst every effort has been made to ensure that the information contained on our website is accurate and up to date, Gym Coprs Ltd cannot be held liable for any errors, omissions or price changes. This is due to continuous product development specifications, possible colour changes and we may also substitute a product for one of similar or better quality. Please confirm upon placing your order. (E & OE.)
All products are subject to availability.
All products are delivered flat packed and will require assembly by you. Installation may be available for an additional charge.
Product content, videos and blogs found on www.gym-corps.co.uk, as well as our social media channels, contain information relating to fitness equipment and workout routines. This content is intended as general information only, and is not to be taken as personal advice. We recomend consulting a doctor before changing your exercise routine or using new equipment. Using fitness and strength equipment has inherent risk, and users should always proceed with safely and with caution.
Buy with confidence
Your satisfaction is very important to all at Gym Corps. If you are not satisfied or have questions about your order, please call our Customer Service Department on 02081912742 (Monday to Friday 9am-6pm; Saturday 9am-5pm).
Alternatively, write to us at:
Gym Coprs Ltd
Suite 5189 Unit 3a
34-35 Hatton Garden
Holborn London
EC1N 8DX
Price Promise
At Gym Corps we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not to be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor’s price for you.
After Sale Price Promise
If you find the same like-for-like product offered at a lower price elsewhere within 14 days of purchasing the item(s) with Gym Corps, we will refund 100% of the difference.
How to Order
We have 4 methods for you to place your order – telephone, mail, in-store and online. All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on back order for you because it is out of stock. Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for back order items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order.
Please note: in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.
We accept the following payment cards: VISA and Mastercard credit cards, and Debit cards with a VISA or Mastercard logo. We also accept PayPal (online only).
If you are ordering by credit card, the goods must be sent to the card holder’s registered address. If you require the goods to be sent elsewhere (i.e. a work address) you must telephone Gym Corps prior to ordering. You will be required to provide additional information.
In some instances, we may need to refund an order post-purchase should the order or payment not meet our internal fraud prevention checks.
Website 30 Day Return Guarantee
Our Returns Policy can be found here.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.
Please note: goods purchased in store are exchanged at the manager’s discretion and may be subject to a cancellation fee. To cancel your order you must write to us at our London Head Office or send an email to sales@gymcorps.co.uk either before your order is despatched or within 14 days of delivery of your item(s), quoting your order number.
Head Office Address:
Gym Corps Ltd
Suite 5189 Unit 3a
34-35 Hatton Garden
Holborn London
EC1N 8DX
If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Gym Corps. If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 14 days of delivery of your item(s), it is your responsibility to return the item(s) to Gym Corps at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery.
Delivery Information
Due to the size of some delivery vehicles, Gym Corps or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Gym Corsp will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges.
All orders over £99 are delivered FREE to mainland UK addresses (exclusions apply).
Click and collect orders (including ex-display items) can not be paid for with Paypal, V12 Finance, Google Pay or Apple Pay. Please select an alternative payment method.
We instruct our delivery companies not to leave products in “safe spaces”. If you instruct the delivery company to leave the parcel in a “safe space”, e.g. via the delivery company’s website, we can not be held liable for parcels that are stolen, lost, or damaged.
In rare circumstances, deliveries, installations or service visits may be delayed due to unforeseen events; in this event, we are unable to offer monetary compensation.
Full details on our delivery options and terms can be found here.
Collection of faulty products
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund – as long as you do this quickly. This right is limited to 30 days from the date you buy your product.
In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us that they are faulty. If when the carrier arrives to collect the goods they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect. Once the items are received back at Gym Corps, we will inspect the product(s), and if necessary arrange to send out a replacement product.
Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs. Goods purchased in store are exchanged at the manager’s discretion and may be subject to a cancellation charge.
Full details on cancellations, damage to packaging and returns can be found here.
Installations
Please find our installation terms and conditions here.
Repaired Item(s)
All returned items will be on a delivery only basis, no installation will be carried out unless agreed by Gym Corps prior to delivery.
Privacy Policy
Our Privacy Policy can be found here.
Duty of Privacy for Staff
If you would like to video record or take photographs of our teams in your property, please let us know in advance of your appointment (admin@gym-corps.co.uk) in order to obtain consent.
Warranty Information
All products on our website and in our catalogues are covered by a manufacturer’s warranty. If you are using any of the products in an environment other than in a residential house, you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example, a product with a “home use” warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require, please ask and we will be happy to check if the chosen products are suitable. No manufacturer’s warranty covers failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care. Warranties typically extend only to the original purchaser, and can not be transfered. Warranties also vary from manufacturer to manufacturer; if you require clarification of the terms for particular products, we will be happy to supply these for you if not already detailed on the website.
Non UK Mainland Warranties (including Isle of Wight, Isle of Man, Channel Islands, Scottish Island Regions, Europe & ROW – Rest of World)
If you live outside the UK & Ireland, it is advisable that you check whether or not the product you are wishing to purchase will have warranty outside the UK & Ireland.
When ordering from Isle of Wight, Isle of Man, Channel Islands, or Scottish Island Regions, please be aware that you may need to cover the cost of shipping/returns when we supply parts in relation to your warranty. It is also unlikely that an engineer will be able to visit these locations.
Return to Base Labour Warranty
The return to base warranty covers all parts (for the warranty period) from the date of purchase. Parts are either supplied to the customer’s UK address free of charge or used in a service centre repair. In addition we also offer a parallel “return to base” labour warranty. Under a “return to base” warranty the customer has full responsibility for returning and collecting the item from our Northampton service centre, in the unlikely event it requires an engineer to repair. However subject to location our service department may be able to quote for a “collection and return service”, should this be required.
Consumables
These consumable items are not covered by Gym Corps warranty.
Treadmills
Running Deck
Running Deck Cushioning Assembly
Motor Cowling
Rubber Components
Side Rails
Foam Grips
Decals & Transfers
Running Belt
Motor Brushes
Drive Motor
Incline Motor
Transport Wheels
Cycles
Pedals
Pedal Straps
Crank Arms
Bottom Brackets
Rubber Components
Saddle
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Resistance Servo Motors
Resistance Brake Pad
Transport Wheels
Climbers and Vertical Trainers
Foot Pedals
Foam Grips
Rubber Components
Decals & Transfers
Resistance Mechanism Cables
Roller Wheels
Transport wheels
Crosstrainers & Vertical Trainers
Foot Pedals
Saddle
Rubber Components
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Resistance Servo Motors
Roller Wheels
Transport wheels
Rowers
Seat Rails
Seat Roller Wheels
Footplates Straps & Buckles
Saddle
Rubber Components
Handle
Pull Strap
Recoil Bungee
Foam Grips
Decals & Transfers
Resistance Servo Motors
Resistance Brake Pad
Transport Wheels
Strength & Multigyms
Rubber Components
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Cable Pulleys
Pulley Bushings
Upholstery Pads
Leg Roller Pads
Transport Wheels
Seat Rails
Seat Roller Wheels
Footplates Straps & Buckles
Handles
Pull Strap
Adjustment Knobs & Handles
Your statutory rights remain unaffected by the consumer guarantee.
Full details of warranty extensions and the ICON Manufacturer’s Warranty are available upon request from your local customer service centre or online at iconsupport.eu.
Waste Electrical And Electronic Equipment Recycling
If you are buying new electrical fitness equipment, we’ll recycle your old like-for-like equipment for free. Our head office in Northampton will accept your old equipment should you wish to make use of this scheme. The item you wish to return and recycle does not have to have been originally purchased from us, but it must be of an equivalent like-for-like type and size to the new product you are buying.
Why Recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If unrecycled electrical equipment ends up in a landfill, hazardous substances can leak and cause water contamination.
Crossed-Out Wheelie Bin Symbol
To remind you that your old electrical equipment can be recycled, it is now marked with a crossed-out wheelie bin symbol. Please do not throw any electrical equipment (including those marked with the crossed-out wheelie bin symbol) in your bin.
How To Return Your Equipment
The WEEE (Waste Electrical and Electronic Equipment) item can be returned via a courier or in person and must be returned to:
Gym Corps
WEEE Returns Department
Suite 5189 Unit 3a
34-35 Hatton Garden
Holborn London
EC1N 8DX
Additional Information
The cost of returning the WEEE item to us must be covered by the customer; we do not offer a free WEEE collection service. Customers must return the WEEE item to us within 28 days of purchasing their new item.
Customers must obtain a return authorisation number before returning their WEEE item(s) to us. This must be requested in writing via email to WEEE@gym-corps.co.uk or by mail to:
Gym Corps
WEEE Returns Department
Suite 5189 Unit 3a
34-35 Hatton Garden
Holborn London
EC1N 8DX
Please ensure that you state your order number and details of the product(s) you wish to return.
If you need to recycle any other appliances yourself, visit Recycle Your Electricals Locator, or contact your local council to locate your nearest recycling site for waste electricals.
Store gift vouchers
Gift vouchers can be redeemed in-store or over the phone (not permitted for online use). Vouchers purchased from Gym Corps can be used in conjunction with store promotions unless otherwise stated.
Reviews
When can you write a product review?
You can write a product review when you have purchased the product being reviewed from Gym Corps.
What should you write about?
Your review must reflect your own first-hand experience. You are required to concentrate on relevant points about the product. It is acceptable to evaluate the purchased product’s functionality and quality.
You accept and agree that Gym Corps may remove any of the above violations from the review.
When do Gym Corps remove your review?
As a main rule, Gym Corps do not remove reviews from their website. However, some reviews are in violation of the Gym Corps Guidelines and/or applicable law, and in these cases Gym Corps retain the right to remove your review. Below are some examples of when Gym Corps may remove your review:
- You included opinions on other products/brands
- You included defamatory statements
- You included swearing
- You included violent/sexist/racist language
- You included personal information about another individual
- Your review is of a marketing nature or has marketing purposes
- Your review violates Gym Corps’s Guidelines or Terms & Conditions
- Your review is of a marketing nature or has marketing purposes.
- You are a competitor of Gym Corps
- You have created multiple profiles to review Gym Corps Ltd several times.
- Gym Corps have asked you to forward proof of your Buying Experience with Gym Corps and no or insufficient documentation has been provided within the deadline
For the avoidance of doubt, Gym Corps do not remove a review if:
- Your review and the number of awarded stars are seemingly conflicting, e.g. if you awarded a product only one star but wrote a very positive review the reviewed product
- Gym Corps thinks your review is “unfair”, e.g. because your dissatisfaction is a result of a mistake made by the supplier
Please note: you must be able to send proof of your Buying Experience up to 12 months from the date that you wrote your review.
There is a deadline of 48 hours on communications relating to any review placed.
Third-party app functionality
Free gifts
Some of the products for sale on the website reference a free gift in the product name. If you would like to claim the free gift, please ensure that you select the free gift using the radio box on the product page, before adding the product to the basket. Order confirmation emails may reference the free gift in the product name – this is not confirmation that the free gift has been selected.
Complaints
Details of our complaints policy can be found here.
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